Seven Angels London - Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund & Return Policy

At Seven Angels London, we are committed to ensuring our customers are fully satisfied with their purchase. If for any reason you are not happy with your item, we offer a straightforward return and refund process in line with UK consumer law.

1. Returns Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original packaging, certificates (if applicable), and documentation must be included.
For hygiene reasons, we do not accept returns on earrings unless faulty.
Custom-made, engraved, or personalised items are non-refundable unless they are faulty.

2. How to Return an Item

To initiate a return, please:

Email us at contact@sevenangelslondon.com within 14 days of receiving your order with your:
- Order number
- SKU number
- Reason for return
Once authorised, you’ll receive return instructions and a return reference number.
Package the item securely and return it using a postal service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return address:
Please note that the return address will be provided once your return request has been reviewed and approved by our customer service team. This ensures that all returns are directed to the correct processing center based on the nature of the item and your location.

3. Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 7–10 working days.
Shipping costs are non-refundable unless the item was faulty or incorrect.

4. Faulty or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product:

Please contact us within 48 hours of delivery with photos of the issue.
We will cover all costs for returning the item and offer a full refund or replacement.

5. Exchanges

At this time, we do not offer direct exchanges. Please return the item for a refund and place a new order if you would like a different item.

6. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sevenangelslondon.com

7. Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@sevenangelslondon.com and we will provide you the return address once your return request has been reviewed and approved by our customer service team. This ensures that all returns are directed to the correct processing center based on the nature of the item and your location.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.